Retail agents in Alabama and Louisiana can now quote coverage in simple, five-minute phone call
BURLINGTON, N.C., December 3, 2009 – TAPCO Underwriters, Inc. (TAPCO), a Burlington, N.C.-based MGA specializing in high-volume, middle-market excess and surplus insurance lines, announced today that the company’s revolutionary service model is now available to retail agents in Alabama and Louisiana. TAPCO has pioneered the ability to electronically generate, deliver and archive quotes, binders, policies and endorsements, which allows for coverage to be bound within minutes, compared to the three to four day waiting period required by most companies. The announcement was made by TAPCO President Tap Johnson III.
TAPCO initiated an aggressive national growth plan in 2007 when they had a territory of eight states – Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia and Washington D.C – and have since expanded to a total of 19 states which includes California, Delaware, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Washington, Mississippi, and now Alabama and Louisiana.
“We have always strived to deliver timely and responsive service to agents and their insureds,” says Johnson. “Having created a service model that provides immediacy without sacrificing accuracy is ground-breaking in this industry and we know that folks in Alabama and Louisiana will be thrilled to have access to such a fast and stress-free system to obtain quotes and bind coverage.”
Because TAPCO has the binding authority for more than 1,000 classes of business, including all types of General Liability; General, Specialty and Artisan Contractors; Property; Vacant Property and Builder’s Risk; Dwelling/Homeowners; miscellaneous Professional and D&O; Liquor Liability; and, Personal Umbrella among other lines, an actual quote with the entire E&S binding authority market, application(s), finance agreement(s) and terrorism form are generated as PDF documents and e-mailed to the agents before they hang up their phones. This allows the agent to review the quote and application with the insured while they talk. Changes can be made in a matter of minutes, and a revised quote can again be sent electronically to the agents. Coverage can then be bound in that same five-minute phone call before the insured walks out of the agent’s office.
“In addition to the ‘real time’ benefits TAPCO provides, we make certain that each agent and insured who calls us is given exceptional customer service by one of our helpful and knowledgeable underwriters,” says Johnson. “At TAPCO, we can guarantee that each quote has been compared against every market we represent and will be accurate every time.”
For more information about TAPCO or to receive an instant quote, please call 1-800-334-5579, or visit www.gotapco.com.
About TAPCO Underwriters Inc.
TAPCO was founded in 1983 in Burlington, N.C., by Tapley O. Johnson Jr., and specializes in the timely placement of Excess & Surplus lines business for both commercial and personal lines insurance accounts. TAPCO has in-house binding authority to write more than 1,000 classes of business, through A-rated carriers for a wide range of risks, including all types of Property; General Liability; Inland Marine; Dwelling and Homeowners; miscellaneous Professional and D&O; Vacant and Builder’s Risk; Liquor Liability; and General, Specialty, and Artisan Contractors; Personal Umbrella, and other lines. The company began with just three people but has since grown to five offices that employ 180 people, service 8,000 agencies and currently write in 19 states.