TROY, Mich., November 19, 2012 – J. Robert Dacey has joined Troy, Mich.-based Creative Breakthroughs, Inc. (CBI), an industry leader in IT advisory services, network security, integration and infrastructure management strategies, as the company’s service desk manager. CBI President and CEO Steve Barone made the announcement.
As Service Desk Manager, Dacey will initially lead the charge in implementing CBI’s updated help desk system and will be responsible for designing and improving the standards and processes to be followed. Dacey will also oversee the customer service staff.
“With more than 15 years of experience in service desk operations, Robert has shown a consistent ability to lead high-level programs and provide elite customer support,” said Barone. “Help desk services are a strategic area of focus for CBI’s current business model and future growth and Robert will play a critical role in the successful launch of this service line.”
Prior to joining CBI, Dacey worked at Cisco Systems, Inc., where he most recently served as Customer Solutions Director of the Critical Accounts Program and was part of Cisco’s Customer Assurance Team—the highest level of customer escalation within the company.
Dacey earned his Bachelor of Arts in psychology from Michigan State University and his Master of Science in behavioral psychology from Eastern Michigan University. He is also ITIL® Foundations Certified.
Established in 1991, Creative Breakthroughs, Inc. (CBI), is an industry leader in information technology security, integration and management solutions. CBI provides products and services that help small companies to large enterprises secure and manage IT infrastructure. For more information on CBI, visit www.cbihome.com or email firstname.lastname@example.org.