First Hospitality Group, Inc., recognizes Hampton Inn & Suites Chicago Downtown for Outstanding Sales and Service
By: Stephanie Cosby
General Manager gives seven-night getaway award to Director of Sales
ROSEMONT, Ill., January 15, 2013 — Rosemont, Ill.-based First Hospitality Group, Inc., recognized the company’s Hampton Inn & Suites Chicago Downtown at their annual strategic planning session for the hotel’s exceptional performance in sales, marketing and revenue management during 2012. First Hospitality Group, Inc., President and COO Robert Habeeb made the announcement.
The Hampton Inn & Suites Chicago Downtown’s team exceeded company benchmarks, which include double digit ADR (average daily rate) and RevPar (revenue per available room) growth, greatest increase in online contribution, sell out efficiency and exceeded top line revenue objectives. Further, management consistently engages with customers online, responding to reviews and feedback, as well as maintaining a strong presence on Facebook and Twitter.
First Hospitality Group, Inc. awarded the hotel’s General Manager Andrew Scarlett with a seven-night trip to Sanibel Island for his efforts and his hotel’s excellent sustained performance results. Scarlett’s promotion of a sales culture, extensive market research and trend knowledge, results-driven pricing strategy and consistent communication with his staff were key to the hotel’s milestone achievements. Rather than accept the trip, however, Scarlett gifted the vacation, which includes airfare, accommodations in a two-bedroom condo and $500 spending money, to the hotel’s Director of Sales, Kathleen Rompf, to recognize her outstanding efforts in making the hotel a success.
“These two leaders exemplify the selfless commitment to memorable service and the relentless commitment to teamwork that our employees focus on daily to make our hotels a success,” Habeeb said. “Andrew certainly earned this reward for his outstanding work as general manager—but the fact that he gifted this award to Kathleen demonstrates how our management team consistently goes above and beyond not only for our guests, but also for each other.”
The company’s award-winning Hampton Inn & Suites Chicago Downtown is an upscale boutique hotel located steps away from the Magnificent Mile, Navy Pier, Willis Tower and many more Chicago staples. With 161 standard rooms and 69 suites, an onsite restaurant and lounge, an indoor pool, a 24-hour state-of-the-art fitness center and full service meeting facilities, guests have all the comforts of home while staying in the heart of the city.
For more information about the Hampton Inn & Suites Chicago Downtown, please visit www.HamptonSuitesChicago.com or call 312-832-0330.
To download a photo of Andrew Scarlett and Kathleen Rompf, please click below.
First Hospitality Group, Inc.
First Hospitality Group, Inc., is a national, experienced and established hospitality management and development company serving the investment and real estate industries. Since 1985, FHG has been an award-winning pioneer in the hospitality industry. FHG has successfully developed, marketed and managed over 16 brands and 50 properties throughout the Midwest. Visit www.fhginc.com.