Tweet Is a crisis still a crisis if the majority of the audience is laughing? Many of us have already heard of the disgruntled JetBlue flight attendant who made a daring escape from a flight yesterday. JetBlue has had its fair share of crises over the past few years but to me, this story isn’t [...]
Tweet The crisis communications plans of yesteryear are due for an addendum, and without it, you’re more at risk than ever before. Most company leaders do not lie awake at night worried about the next publicity crisis that will come their way. Especially for smaller organizations, communications crises are things that happen to other people’s [...]
Posted on February 19th, 2010 in Video of the Week, crisis management
Tweet The latest chapter confirms it: Tiger Woods and media relations simply don’t mix. We and countless others have been chronicling for months how Tiger Woods’ handling of his PR crisis has been a case study in how NOT to handle horrible publicity. From his avoidance, to his non-statements, to his detached approach to message [...]
Tweet Toyota’s recently well publicized PR problems provide a timely reminder: It can take 20 years to build your reputation, and 20 minutes to ruin it. For as long as I can remember, Toyota has been regarded as the pillar of quality, the standard bearer when it came to safety, reliability and durability. Along comes [...]
Tweet Tiger Woods seems to be immune to a lot…the laws of physics, the laws of nature, age, the complacency letdown. However, local authorities’ persistence would seem to indicate that he’s not immune to the laws of, well…laws. And is he even immune to the laws that govern public perception and ages-old conventional wisdom with [...]
